Because teams vary, we tailor our solutions
We will use these tools to help your team identify needs and uncover opportunities:
To help your team work more effectively and efficiently, we will design a new:
We will help your team develop a game plan to achieve more ambitious goals and valuable outcomes.
Our unique operating system will clarify your team’s direction and activate its culture to elevate individual performance and team value.
Here are fresh insights into high performance in communication teams
Our purpose is simple: to help you deliver higher value to your organization by raising your team’s performance to the next level.
We put your success first. And we understand your challenges because we’ve led large teams like yours.
We also:
• sweat the details
• navigate corporate processes and politics
• partner effectively with your colleagues
• stay current on the latest in communication management and practice.
Mark Bain heads upper 90 consulting. For more on his experience, visit his LinkedIn profile.
What experts say
Mark knows communication teams and understands what drives their performance. What I value the most, though, is how he works. He listens intensely, he helps teams iterate, he partners with different departments (including HR), and he’s always moving work forward, positively and productively. For us, Mark has been one of the easiest and most value-adding consultants we have ever retained.
Mark has the deep experience and global perspective you’d expect of a top-flight consultant. What sets him apart is his intense passion for his work. He believes in making people better and making teams stronger, and he knows how to make it happen.
CCOs often ask me to recommend consultants. When their aim is to reorganize their team or build its capabilities, upper 90 consulting is my first suggestion. Over the years, Mark has carved out a unique niche in this area – there’s really no one else like him. Invariably, it’s a win-win-win when I recommend Mark – the CCOs are satisfied, Mark’s grateful, and I’m happy to have arranged another successful “marriage.”
I’ve now retained upper 90 consulting twice, as the communication leader at two different businesses. Mark completely understands what we do, and he works quickly, in close partnership with us, to help us achieve our goals. It’s great to have a trusted advisor like Mark who listens carefully, makes sound recommendations and comprehends the evolving business needs we are trying to solve.
As a former management consultant, I know the value an objective external advisor can bring. Over several years at my former company, we benefitted from Mark’s experience, perspective and advice to make our fragmented global team more inclusive, aligned and valuable. I recently assumed leadership for a communication team at another company, and I will not hesitate to retain upper 90 once again, if the need arises.
At my former company, Mark helped us to create Aspire, a unique operating system that brought greater definition and higher performance to our team. So in 2018, when I joined nVent, I quickly asked Mark to help us assess what the business needed from our function and to develop a plan to deliver that. He worked quickly, and we’re now building our capabilities through a strategy he helped us develop.
I lead a decentralized team of 200+ communicators in a highly complex organization. What works in some fields can easily backfire in mine. In some recent work, Mark was able to embrace our organization’s operating culture and to recommend practical solutions that will work here. He helped us to get on a path that will make us more effective and efficient over time.
Ecolab’s global communications team had grown organically and was not functioning optimally. Through a thoughtful process that involved the whole team, Mark helped us think through how we could strengthen our ability to deliver value to Ecolab, drive an integrated communications program and shift more resources to external-facing initiatives to build recognition for Ecolab’s expertise. The new organizational structure focuses our people more tightly on the most important work while providing new opportunities for collaboration and personal development. Mark’s ability to combine his deep understanding of the communications function in general with the specifics of Ecolab’s situation guided us to the right structure to enable our team to excel. I couldn’t have done it without him.
Mark is a thought leader on high performance in communication teams. His insights are especially valuable at a time when the practice of communication is changing dramatically. I’ve been pleased to partner on research with Mark given his years of experience and corresponding insights and visionary view of the field. Our collaboration on this practical research will help to define the drivers of high performance in communication teams today and, in turn, advance the profession.
PHONE
(616) 401.5260
ADDRESS
P.O. Box 798
Ada, MI 49301
USA
